Palmera Destination Services is an incoming tour operator and DMC (Destination Management Company) located in Punta Cana, the Dominican Republic. The company first opened in 2000 and specializes in golf travel, leisure travel, luxury travel and groups & incentives. Palmera prides itself in providing high quality services and customied vacation experiences for travellers from all over the world.
In 2005 Palmera Travel S.A. / Palmera Destination Services was bought by Mr. Anders Bogebjerg and Mrs. Ragnhild Hansen (Rawnie). Anders and Ragnhild came to Punta Cana for the first time in November 2004 and were only supposed to spend 6 months working on the destination before returning to their native home in Denmark.
However, an opportunity presented itself as the Dominican owner of Palmera offered to sell the company to them. They decided to take the chance, went back to Denmark to pack their things and get all of their papers in order and moved to Punta Cana in the spring of 2005 where they formally purchased Palmera.
The previous owner stayed with Anders and Ragnhild for a year to bring them into the business and make sure they got a good start. They moved the office from a plaza in a part of Punta Cana known as Veron to their 2 bedroom apartment in Villas Bavaro. For two years they lived and worked in the same apartment and grew Palmera to become one of the best boutique style incoming tour operators / DMCs in town.
They expanded their business in the area of golf and created a golf department that included running golf excursions from all hotels in the area to all golf courses in Punta Cana and La Romana/Casa de Campo, managing a golf academy at Barcelo and White Sands golf courses and eventually organizing and hosting international golf tournaments for amateur golfers.
Photo: Anders Bogebjerg
Anders was the head of the various golf activites. His background is as a professional (PGA) golf player and European Junior Champion. Before moving to Punta Cana, he was playing golf professionally in Scandinavia and Europe at Challenge Tour level. From 2000 he began working in the travelling industry every winter season and representing Danish travelling agencies abroad as golf pro, representative and destination manager. Anders is today still a member of PGA of Denmark.
The first couple of years Rawnie took care of all operations, promotions and office tasks for Palmera. She has a Master of Arts degree in international business communications from the University of Southern Denmark, (SDU) which fit perfectly with her new job and responsibilities. Before moving to Punta Cana she worked at the Physiology and Pharmacology department at SDU and was part of the team organizing the 2003 Scandinavian Congress of Physiology and Pharmacology. During the winters of 2004 and 2005 she was working in the Dominican Republic as sales representative and office manager for other tour operators.
THE PALMERA TEAM: Throughout the years the Palmera team has consisted of a vibrant mix of Europeans and Dominicans. The company always strives to find the best people in the business and requieres that all team members speak English in order to provide the best service to their clients.
Palmera works with many travel agencies worldwide. The company offers high-end services to individual travellers and groups of all sizes. Everyone at Palmera works as a tight family and the attention to detail in all projects and in taking care of each client is one of the main focus points of the company.
As a member of IAGTO (International Association of Golf Tour Operators), Palmera works tirelessly in bringing golfers to the Dominican Republic and in promoting the country as one of the world’s top golf destinations. In 2009, Palmera was responsible for bringing back the IAGTO Fam Trip to the Dominican Republic after an unsuccessful event in 2003.
Anders is a personal member of SITE (Society of Incentive Travel Executives) and Palmera is one of the preferred DMCs (Destination Management Company) in Punta Cana for groups & incentive travel as well as corporate travel to the Dominican Republic.
To provide the best destination services for our individual clients and groups and to ensure that our services are personal and of the highest standard.
We believe that the most important aspect of any person’s vacation or business trip is that everything works smoothly in the planning phase and especially on the destination – from the moment of arrival to the departure. Our success lies in working hard to make sure our clients’ vacation or business trip is a success. The key to a wonderful and memorable vacation or a successful business trip is to have a DMC working not only for you to make sure things fall into place but also to have a DMC who works with you and understands your needs.
We take pride in our values which are the keys to our success:
Honest and on-going communication
Customer service and making sure the customer always comes first
Passion and commitment in our work
Maintaining our integrity in all situations
All airport transfers are always door-to-door and private, i.e. just for you and your party. When you arrive and come out of the airport (after you have passed through customs and immigration and collected your luggage), you will find your driver outside, holding a sign with your name on it. Your driver will take you directly to your hotel, resort or villa in a comfortable, air-conditioned mini van/bus. For groups, we also offer refreshments (beer, soft drinks or water) and snacks for the arrival transfer upon request and at an additional cost. For your departure, we recommend that you get pickup up in order to arrive at the airport no less than 2 hours and 30 minutes prior to your flight departure.
We offer transfers in Hyundai mini vans, Mercedes Sprinters, Toyota Coasters or large motor coaches. The type and size of bus will depend on how many people are traveling together. VIP transfers are also available in Cadillac Escalades.
We work with hotels & resorts in Punta Cana, La Romana, Bayahibe, Puerto Plata, Samana, Las Terrenas and Cabarete.
Hospitality Desk for Groups & Incentives
For groups & incentives we offer complimentary hospitality desk staff daily e.g. from 9 am to 12 pm. Our groups will be assigned a personal representative who speaks English and at least one other language (e.g. Spanish, German, Danish, etc.). Our representatives are knowledgeable about the Dominican Republic and will be able to answer questions regarding Punta Cana, the Dominican culture, lifestyle, etc.
We offer a wide selection of exciting excursions, which allow our guests to see and experience as much of the Dominican Republic as possible — either by land, sea or air. The excursions that we offer include Bavaro Runners Safari, Dominican cigars and shopping, helicopter tours, deep sea fishing, snorkelling, catamarans, speedboats, ATVs, zip lines, horseback riding and much more. Private excursions can also be arranged and customized to fit the needs and requirements of our guests.
Our speciality is golf and we offer golfers a unique opportunity to play some of the best and most beautiful courses in the world – e.g. Punta Espada, Corales, Punta Blanca, Iberostate, and La Cana. Tee time reservations are made daily and our golf packages always include roundtrip transportation, check in assistance at the golf course, 9 or 18-hole green fee and golf cart. Range balls and caddies are included at selected courses.
As the newest addition to our services, we began organizing golf tournaments for amateurs in 2007. We held the first annual Punta Cana Open tournament in November 2007 with 120 players from 15 different countries (including USA, Brazil, Aruba, Curacao, and Europe).
In April 2008 we held the first Punta Cana Spring Classic – a small golf tournament with 16 players from USA, Brazil, Aruba, and Europe. As part of our services, we offer professional tournament planning and management led by Mr. Anders Bogebjerg who has several years of experience both as a professional tournament player and as an organizer of golf tournaments in Europe.
In 2010 we have started organizing a series of Pro-Am tournaments together with Corales golf course and Puntacana Resort & Club.
Villas & Vacation Rentals – www.palmeravillas.com
Apart from hotels, we also manage several luxury properties that are available as vacation rental for those that wish to have a more exclusive vacation experience.