TERMS OF USE

AGREEMENT BETWEEN CUSTOMER AND GROUP PALMERA

Welcome to the Grouppalmera.com website (the “Website”). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms “we”, “us”, “our”, “Group Palmera” refer to Group Palmera and its subsidiaries and corporate affiliates, including Palmera Luxury Vacations, Palmera Villas, Palmera Fishing, and Dansk Punta Cana Guide (collectively, the “Group Palmera Companies”). The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through any of our affiliate websites or our customer service agents & representatives.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Terms of Use” or “Agreement”). By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our agents or representatives, you agree that the Terms of Use then in force shall apply, including but not limited to Payment Conditions and Deadlines, Fees, Cancelation & No-show Policies.

IF YOU DO NOT AGREE TO THESE TERMS OF USE OF THIS WEBSITE, PLEASE DO NOT USE OR BOOK ANY RESERVATIONS THROUGH THIS WEBSITE, OUR AGENTS AND REPRESENTATIVES.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that:

  1. You are at least 18 years old;
  2. You possess the legal authority to create a binding legal obligation;
  3. You will use this Website in accordance with these Terms of Use;
  4. You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  5. You will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  6. All information supplied by you on this Website is true, accurate, current and complete

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

PROHIBITED ACTIVITIES

The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, or services obtained from or through this Website. Additionally, you agree NOT to:

  1. Use this Website or its contents for any commercial purpose;
  2. Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  3. Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  4. Deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  5. “Frame”, “mirror” or otherwise copy or incorporate any part of this Website into any other website without our prior written authorization.

If your booking shows signs of fraud, abuse or suspicious activity, Group Palmera may cancel any travel or service reservations associated with your name, email address, etc. If you have conducted any fraudulent activity, we reserve the right to take any necessary legal action and you may be liable for monetary losses to Group Palmera, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact us by email at info@grouppalmera.com

CANCELLATION POLICIES

Reservations may be cancelled in writing to info@grouppalmera.com and are only valid when confirmed back to you by email.

Excursions, Fishing, & Golf: Reservations must be cancelled at least 72 hours prior to the excursion in order to be refunded. Reservations for private excursions must be cancelled at least 7 days prior to the excursion in order to be refunded. Reservations cancelled less than 72 hours / 7 days prior to the excursion will not be refunded. Other cancellation policies may apply for group reservations and will be confirmed separately.

Vacation Rentals: Any and all payments made for vacation rentals with Group Palmera & Palmera Villas are non-refundable. If you are cancelling your reservation due to e.g. illness, death or the like, we may be able to change your dates and honor your payments. Please note, however, that we do not guarantee that this will be possible.

Transportation: Reservations must be cancelled at least 72 hours prior to the transportation service in order to be refunded. Reservations cancelled less than 72 hours prior to the transportation service will not be refunded.

Hot Deals: Cancellation policies will apply based on the type of Hot Deal and will be specified at the time of reservation.

No-Show: Clients who are “no show” for their reserved and confirmed services will not be refunded.

LIABILITY

Group Palmera and its subsidiaries and corporate affiliates, including Palmera Luxury Vacations, Palmera Villas, Palmera Fishing, Dansk Punta Cana Guide (collectively, the “Group Palmera Companies”) and our customer service agents & representatives act only as “agents” and are not directly responsible for the execution of excursions, fishing, golf and transportation services. Group Palmera Companies” and our customer service agents & representatives is not liable nor responsible for any changes, delays or other inconveniences related to the excursion/fishing/golf/transportation services, nor responsible for any loss, damages or injuries to persons or their belongings during their participation in and/or use of any products or services reserved through this website. Please be aware that some excursions may not be suitable for small children, pregnant women or persons with any kind of medical conditions, which need special attention. If any of these conditions apply to you, please consult with Group Palmera before making your reservation. Group Palmera Companies and our customer service agents & representatives are not liable for any health issues, which may occur to you during your participation in or use of any products or services reserved through this website.

The information published on this Website may include inaccuracies or errors, including pricing errors. In particular, Group Palmera does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the travel products and services displayed on this Website (including, without limitation, the pricing, photographs, general product descriptions, etc.). In addition, Group Palmera expressly reserves the right to correct any pricing errors on our Website and/or reservations made under an incorrect price.

ALL INFORMATION ON THIS WEBSITE IS SUBJECT TO CHANGE WITHOUT NOTICE!