Terms of Use

 

www.grouppalmera.com is an online sales portal. The system is reliable, fast and allows you to obtain useful travel information related to certain areas in the Dominican Republic as well as purchase services such as excursions, fishing, golf, investments, vacation rentals, transportation and deals/offers.

Privacy Policy

Group Palmera, Inc. and its associated network of travel sites (www.palmeravillas.com and www.iviclub.com) pledge to keep your personal information confidential. Only information necessary for completing your purchase or subscribing for email updates will be collected by Group Palmera, Inc. and will never be shared with a third-party without your approval.

Your personal information is kept confidential and any information requested by Group Palmera, Inc. in order to communicate with you, will not be disclosed to a third party for marketing purposes.

Cancellation, refund & “no show” policy:

Reservations may be cancelled in writing to info@grouppalmera.com and are only valid when confirmed back to you by email.

Refund policy:

Excursions, Fishing, & Golf: Reservations must be cancelled at least 72 hours prior to the excursion in order to be refunded. Reservations for private excursions must be cancelled at least 7 days prior to the excursion in order to be refunded. Reservations cancelled less than 72 hours / 7 days prior to the excursion will not be refunded. Other cancelation policies may apply for group reservations and will be specified at the time of reservation.

Investments: Please refer to www.iviclub.com

Vacation Rentals: Any and all payments made for vacation rentals with Group Palmera, Inc. & Palmera Villas are non-refundable. If you’re cancelling your reservation due to e.g. illness, death or the like, we may be able to change your dates and honour your payments. Please note, however, that we do not guarantee that this will be possible.

Transportation: Reservations must be cancelled at least 72 hours prior to the transportation service in order to be refunded. Reservations cancelled less than 72 hours prior to the transportation service will not be refunded.

Hot Deals: Cancelation policies will apply based on the type of Hot Deal and will be specified at the time of reservation.

No-Show: Clients who are “no show” for their reserved and confirmed services will not be refunded.

Liability:

Group Palmera, Inc. acts only as an agent and is not directly responsible for the execution of excursions, fishing, golf and transportation services. Group Palmera, Inc. and any of its employees & representatives are not liable nor responsible for any changes, delays or other inconveniences related to the excursion/fishing/golf/transportation services. Group Palmera, Inc. and any of its employees & representatives are not liable nor responsible for any loss, damages or injuries to persons or their belongings during the excursion/fishing/golf/transportation services. Please be aware that some excursions may not be suitable for small children, pregnant women or persons with any kind of medical conditions which need special attention. If any of these conditions apply to you, please consult with Group Palmera, Inc. or its employees & representatives before making your reservation. Group Palmera, Inc. and any of its employees & representatives are not responsible for any health issues, which may occur during the excursion/fishing/golf/transportation services.